Tools and framework
Our unique capabilities
Genpact brings a holistic & structured approach to cybersecurity operations powered by the GenShield platform. This can help you implement a mature level of AI-driven automation across the end-to-end asset lifecycle with asset compliance, app security, and overall compliance management.
Digital cockpit for transition flight path
Track the transition plan and execution of each of Service area with visibility to real time status of activities completed, In-Flight and to start, issues and risks. Hyper personalised views by SOW/Business/App Owners.
BENEFITS:
- Quick decision-making - To make informed decisions swiftly, reacting promptly to changing situations
- Better strategic planning
- Accurate and transparent data
- Enhanced customer experience due to timely availability of status
Genshield is a modular security solution included with our Managed Services, designed to unify Identity and Access Management (IAM), threat management, Governance, Risk and Compliance (GRC), and security architecture. Built-In gen AI accelerators provide lightweight machine learning capabilities that automate or enhance key security tasks, complementing your existing stack.
Cora Knowledge Assist is Genpact’s proprietary GenAI based custom augmented training and search module that leverages SOPs and knowledge base created in the Knowledge Transfer phase to reinforce training of new hires and accelerate learning curve in accounts with higher attrition, and faster retrieval of information and next best action by scrapping the documentation
Smarter AI-driven service automation
Comprehensive AI-based Auto-resolver that solves routine tickets logged in Snow. Adds ML on O11y data to suppress false positives and predict actual failures before they occur. Continuously learns.
BENEFITS:
- Improved operational efficiency
- Reduces inflows and support workloads
Chat GPT Powered Virtual Assistant
GPT4 powered hyper-personalized AI virtual assistant for business users. Resolves user requests and queries on the spot. Integrates with ServiceNow, GenAI Ops and important ERPs of your portfolio.
BENEFITS:
- Enhanced user experience
- Reduces inflow
Our Frameworks
Genpact’s framework provides a holistic approach to data classification, security, PII management, ensuring governance, compliance, and risk mitigation across the enterprise and data security Capability framework for cloud. This unified framework enhances governance, security, and compliance, ensuring robust data protection and risk management across cloud and enterprise environments.
Our framework does the data classification (Public, Internal, sensitivity and Highly Confidential) based on the compliance, business usage. It also does Data Flow map, Information Classification, Labeling, Tagging, Pilot and Capability analysis and Implementation roadmap. Establishes a governance model and RACI structure, enabling risk-based classification aligned with data lifecycle and business context. A risk analysis tool helps identify risks, apply security measures, and assess risk vs. benefit.
Data Classification:
Proper PII management is critical to prevent data breaches, identity theft, and regulatory violations. As part of the framework, we will Identify & Classify PII Data, Implement Data Minimization, Secure Storage & Access Controls, Data Masking & Tokenization and monitor the PII usage. Implements a Centralized PII Checker to manage data flow and prevent monolithic designs. Ensures restricted access to sensitive data, uses secure hashing algorithms, and automates PII database cleanup for compliance.
Managing PII information:
Provides end-to-end security for data at rest and in transit, covering data discovery, classification, masking, anonymization, encryption, and access control. Strengthens security through DLP (Data Loss Prevention), auditing, and key management.
Data Security Capability framework for AWS and Azure
GRC Tools
To fulfill the specific requirements at GEV, we have selected ProcessUnity (PU) as the platform for GEV’s requirements. To optimize the solution, Genpact will utilize its accelerators, such as the "Control Cockpit," to benchmark the framework against industry peers. Additionally, the DRisk Risk Management Solution will be used alongside the ProcessUnity solution for data-driven risk identification and decision-making. We will also leverage its AI-enabled TPRM 360 Vendor Screening capability and the PU capabilities to assess third-party cybersecurity risks.
It is a proprietary framework used by Genpact to benchmark a company's internal controls against industry peers. It helps identify areas for improvement in business processes and IT controls, facilitating automation and simplification of controls
Genpact’s Control Cockpit
it is a risk management solution that complements existing efforts by streamlining control design processes, enhancing visibility, ensuring continuous compliance, and driving operational efficiency across compliance programs
Genpact DRisk
It is an AI-powered platform for vendor screening that automates risk assessment and mitigation. It helps businesses manage third-party risks, including cybersecurity, financial, compliance, and geopolitical factors, while ensuring regulatory compliance.
Genpact TPRM 360
to offer a SaaS-based solution for Governance, Risk, and Compliance and Third-Party Risk Management, enhancing efficiency, streamlining processes, and ensuring regulatory compliance across entities vendor ecosystem.
