About Genpact

Building on trust, thriving on innovation. Together

We pride ourselves on our collaborative partnership style. We work shoulder to shoulder with our clients, meeting transformations’ inevitable challenges alongside them. This approach has earned us the highest NPS and long-term renewal rates in the industry.

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We are redefining what’s possible, reimagining your future, and finding new ways to help you raise the bar and serve your customers better. As your global professional services partner, we utilise digital and data to
future-proof your business and give you a critical competitive edge.

Who we are
We are a global professional services firm that helps organisations prepare for tomorrow by reimagining their businesses today.
How we do it
At Genpact, we’re inspired by the power of possibility - the idea that what’s out of reach today can be realised tomorrow. Our culture is about being bold, ambitious, and finding new ways to drive your transformation. We celebrate a winning culture of acceptance, empowerment, and equal opportunity. Our decisions are based on driving better social, economic, and environmental outcomes. Our strong operating culture delivers measurable business impact and strategic value to our clients
Delivering operational excellence
Digital technology has the power to drive business transformation. But there’s more to consider than the latest innovations. First, a business operations need to be reconfigured and optimised before the stage can be set for continuous improvement. We combine design thinking and deep domain expertise to create intelligent operations that fully harness the power of Lean Digital as well as state-of-the-art analytics
PROFESSIONAL RESILIENCE

We are driven by our curiosity and hands-on learning, which come from driving transformation every day. We share the collective intelligence of our thousands of experts to train and upskill our people.

We are now opening parts of our internal education platform to the public, giving users access to persona-based learning paths forged in the real world to enhance professional success in a
digital economy.

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COMMUNITY RESILIENCE

At Genpact, we believe that
individual micro-actions can create
a macro-transformation for all.

Genpact’s volunteering programme brings the power of our 125k+ employees to our neighborhoods and communities worldwide. With each person donating just one hour of help a week, we are unlocking 45 years of community impact every week.

BUSINESS RESILIENCE

In today’s increasingly complex business environment, not all companies will make it through.
Those that do will use digital
innovation to rethink business models, redefine agility, and realise a new era
of opportunity.

We are proud to be helping hundreds of businesses
around the globe adapt and rise to become stronger than ever before.

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Strengthen professional resilience

In collaboration with learning specialists EdCast, our experts have curated
bite-size lessons and knowledge. They have used their experiences leading digital transformation for Fortune 500 companies to identify the critical skills you need to succeed in today’s economy.

Building resilience

THE CHOICES WE MAKE TODAY WILL SHAPE TOMORROW

Our world is changing dramatically. Communities, people, and businesses are looking for new ways to build resilience as they step into an uncertain future. At Genpact, we are playing our part to close the gap between those with resources and those in need. We are helping three core groups – groups we rely on every day and, in turn, rely on us – to adapt and rise.

48% IN US AND LATIN AMERICA
14% IN EUROPE
33% IN INDIA
3% IN CHINA AND JAPAN
1% IN PHILLIPINES

A global and diverse workplace

We are redefining what’s possible, reimagining your future, and finding new ways to help you raise the bar and serve your customers better. As your global professional services partner, we utilise digital and data to
future-proof your business and give you a critical competitive edge.

Global diversity

The current geographic spread of Genpact's senior management (SVPs and VPs)

Creating a supportive and safe ecosystem
At Genpact, we do whatever it takes to make our organisation ‘women-friendly’ – right from flexible work policies to on-site childcare centres to systems and infrastructure. Genpact offers six weeks of fully paid parental leave in the US, for all new parents, be it fathers, mothers or adoptive parents. Effective January 2017, we have increased paid maternity leave in India from 12 weeks to 26 weeks for birth mothers, adopting, and commissioning mothers.

Our Returning Moms programme, currently operational in India and the Philippines, helps ensure that women returning from maternity leave have a smooth transition by making the best effort to accommodate their shift timing and location of choice. In December 2018, the Department of Health in the Philippines awarded us with the Mother-Baby Friendly Workplace Certification.
Driving inclusion
We are committed to creating an inclusive workplace where all our employees are recognised and valued for their specific attributes and contributions. We realise the importance of driving sensitisation in building a more inclusive workforce. We regularly host networking forums for our employees to engage with women leaders from both inside and outside of Genpact and explore the power of people talking about diversity and inclusion – creating awareness and making it part and parcel of their work life.
Developing women leaders
At Genpact, we believe in nurturing talent to create fantastic leaders. Sponsoring is a key component of continuous learning and development because it plays a vital role in breaking barriers, providing opportunities and accelerating women leaders. "Pay it Forward", our sponsorship programme, nurtures and scales existing sponsor and protégé relationships. The programme encourages protégés to sponsor other women, ensuring that each woman has someone supporting her at the organisation.

We also partner with the US and UK chapters of the 30 Percent Club on their exclusive cross-mentoring programmes.

We ensure 40% or more gender diversity for all of our existing internal Global Leadership Development (GLD) programs. Business functions have also launched their own leadership and development programs addressing networking, training, and sponsorship. In particular, Genpact’s Banking and Financial Services (BFS) business has successfully been running the “Aparajita L&D program” for women since 2014. In recognition of these efforts, Genpact’s BFS business leader won the “Noon Award” at the Gender Equality and Diversity Conference in London and the “WiLL Women’s Choice” Award in India in 2015. The initiative was also showcased at the Gender Equality and Diversity Conference in London and at Catalyst India’s D&I Logues Conference in Mumbai in 2015. In 2017, the programme received an Honorable Mention Citation at the ATD Excellence in Practice Awards for Diversity
and Inclusion.
Attracting diverse talents
We hire top gender-diverse talent by incorporating best practices for diverse hiring – particularly at the mid-management to senior levels of leadership, when women tend to drop off the career ladder. Our flagship initiative, Genpact Career 2.0, focuses on re-employing women, including providing and maintaining a strong organisational support ecosystem in terms of the flexibility required to successfully contribute to personal and professional goals.
Cultivating external network
To ensure that Genpact is leveraging all available best practices to help build an even more gender-inclusive workforce, we partner with leading organisations. We continue these practices today and have expanded them significantly around the world. Our practices take a holistic approach in furthering gender diversity at every level of the organisation – with a particular focus on leadership levels – and are structured around attracting, developing, advancing, and retaining top talent.

Our approach to diversity, equity, and inclusion is based on five pillars that help us fulfill our purpose.

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Genpact’s AI Gigafactory

An innovative AI delivery model focused on developing intelligent agentic systems at scale.

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